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Quiz 3

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Service Excellence
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1. Which of the following words is not helpful when describing foods or beverages?
Delicious Smoky Crunchy Smooth
2. True or False: the guest is responsible for moving their own chair to the in-room dining table
True False
3. Which of the following is NOT an expectation for the food that is served?
Food presentations are precise and carefully plated Hot foods and beverages are served hot and frozen items are firm Food is always cooked the same way and guests may not request different temperatures or modifications Portions are generous and appropriate
4. True or False: you must ask for permission and wait for the guest’s response before entering their guest room
True False
5. Which of these closing remarks is the best?
No problem, goodbye Thank you so much, Mr. Smith. Please enjoy your breakfast. You’re welcome, have a nice day Right on