Filters

Search Programme

View All Programmes

Programme Categories

Latest Programmes

Forbes Travel Guide Star Service

Food Safety in post lockdown hospitality

COVID-19 Infection Control & Prevention

The Forbes Travel Guide Star Service is part of the Forbes Travel Guide Service Excellence training programme developed by MHRA and Forbes Travel Guide. It consists of three on demand lessons.

The Forbes Travel Guide Service Excellence on-line training programme targets anyone involved in hospitality service from all departments (concierge, front-office, spa, housekeeping, bar and lounge, pool and beach and restaurants) including front-line staff and managers. This programme reviews foundational standards of exceptional service with the aim to establish trust and put guests at ease especially in these particular circumstances caused by the COVID 19 pandemic. Accordingly, the programme is designed to solidify the skills that are essential to creating consistent and intuitive service. Our certified trainers are highly experienced service professionals who offer extensive knowledge of best practices defined by Forbes Travel Guide and gathered from their experiences training in hospitality worldwide. Amongst other matters during these sessions new service practices will be discussed, including communicating effectively while wearing a mask and making guests more comfortable with procedures such as temperature checks.

Forbes Travel Guide Star Service
Free
  • 8888
  • 0
Food safety and hygiene is a key factor for those working in the hospitality industry and it is essential that all employees understand the risk and hazards involved in ensuring food safety is maintained at all time. These include food production and processing, catering and retailing, and all those who at some point come into contact with food.
This course is mainly targeted at those who work in the food industry such as hotels, catering establishments, supermarkets etc. The aim is to understand the legal requirements for food safety and how it can be applied in practice..

Food Safety in post lockdown hospitality
Free
  • 5248
  • 0
The highest standards of sanitation are required in a wide range of contexts and even more so in light of recent developments with the COVID-19 pandemic. This course offers participants the opportunity to acquire necessary knowledge and skills to control and prevent infections in a range of workplace settings. The objective of this training programme is to provide participants with an understanding of infection, how it can be prevented and how it can be controlled.
The OZO Academy offers a practical based training programme providing appropriate level of knowledge to prevent and control infection for those working in the hospitality and healthcare professions.

COVID-19 Infection Control & Prevention
Free
  • 6978
  • 0
Cultural diversity can be a great positive asset in the workplace. But in many cases we are not always sure how to interact most effectively with those whose values and behaviours differ from our own.

How well employees can interact with colleagues from different cultural backgrounds, adapt to new multicultural working environments can be fundamental to how a company performs in local and international markets. In today’s business world, an increasing number of businesses in Malta consider intercultural skills to be a vital ingredient for success.

With the growing importance of integration on the business agenda and the fact that Malta now has a multicultural workforce, the purpose of this Award is to introduce employees from different cultural and ethnic backgrounds to understanding what it means to work in a multicultural environment.

Choosing this Cultural Integration course as part of a professional development will give participants the skills and techniques to thrive in multicultural environments and build fruitful working relationships in Malta.

Cultural Integration in the Workplace
Free
  • 8695
  • 0
Learn about the Food and Beverage Standards Chinese Guests expect at your establishment. The Chinese Traveller Standards service course explains the basics of Chinese culture, with a special focus on food and beverage services. Learn about Chinese tea culture, the Chinese banquet and how to engage in a respectful and informed manner with your Chinese guests.

Understanding the Chinese Traveler Hotel and Spa
Knowing the unique wants and desires of our guests from various global regions enables us to customize experiences, create memories and build loyalty. This session focuses on the distinctiveness of the Chinese traveler, and preferences and expectations for their travel experience.

Understanding the Chinese Traveler Food and Beverage
It is said that the way to capture the heart of a Chinese traveler is through the stomach. Learning more about our Chinese guests and understanding their ideal dining experience will inform the way we interact, speak to our menu and provide service.

Forbes Travel Guide Chinese Traveller Standards
Free
  • 4170
  • 0
The aim of this Award is to provide candidates with the specialist skills and knowledge to work as a bartender in the beverage sector. The Award is aimed at those working in an environment that serves and prepares a range of hot and cold beverages such as, bars, hotels and restaurants.

The course covers the full range of products used in making drinks and on completion of the course candidates will be able to prepare cocktails, select and use suitable types of glasses.
In addition, the course focuses on the importance of presenting a positive personal image, use of effective communication techniques and responsible service and regulatory framework connected to the sale of alcohol

Aims
Understand the essentials of bartending
Develop knowledge of range of beverages and service techniques
Demonstrate competence in use of equipment, garnishing & presentation
Work in safe and hygienic manner and be a professional member of team

Learning Outcomes
By the end of this module, students should be able to:
Select and use appropriate bar equipment
Prepare stores and areas for bar service
Prepare bar and deliver service correctly and in line with establishments procedures
Demonstrate cocktail making techniques
Work in a safe and hygienic manner
Acquire necessary key skills from preparation, set up, serving and clearing
Display knowledge of beers, wines and spirits service
Display knowledge of range of cocktails
Understand the importance of customer service and teamwork
Display knowledge of responsible serving of alcohol
Understand current legislation on the serving of alcohol
Understand the importance of opening /closing checklist
Apply a range of serving methods
Demonstrate ability to use a variety of techniques
Demonstrate ability to pour and flair
Process orders and billing in a prompt and efficient manner
Use appropriate communication techniques with customers and team
Present a positive professional personal image
Demonstrate working practices in line with current health and safety regulations and codes of conduct
Understand health and safety regulations and other relevant regulations that apply on the job
Apply health and safety procedures relevant to the working environment
Demonstrate competency in putting into practice safe working practices in preventing hazards to people and equipment
Explain the current regulatory framework and relevant codes of conduct with regard to health and safety and the serving of alcohol
Ensure the application of the recent code of practice for outlets serving alcoholic beverages

Bartending in post lockdown hospitality
Free
  • 5427
  • 0
The Forbes Travel Guide Events Forum is part of the Forbes Travel Guide Management Excellence Programme. It consists of three courses.

Event Sales
Booking group business and selling your property’s event spaces is a competitive business. We will discuss the effective techniques needed to win in event sales, properly prepare for the meetings and the importance of building relationships based on trust and credibility. Tips on closing the sale and staying connected will also be reviewed.

Event Management
Creating a memorable event requires a high level of coordination across many staff and departments. In this session, we will review different types of banquet service and compare that to restaurant service. We will also discuss the foundational service standards expected from the event team. The session will end with a discussion on common challenges in events along with service recovery techniques.

Leading with Different Personality Types
Gain insight into various personality types using the Enneagram method. The Enneagram defines nine different personality types from three “centers” including The Instinctive Center, The Feeling Center and The Thinking Center. Each participant will get a sense of their own personality type along with the strengths and opportunities of their corresponding leadership styles.

Forbes Travel Guide Events Forum
Free
  • 5825
  • 0
This session is specifically for reservations and front desk managers. We will discuss upselling techniques that focus on becoming an expert on the various room types at your property, and how to use this information to enhance the guest experience based on individual needs and preferences.

Forbes Travel Guide Sales Forum
Free
  • 2186
  • 0
The Forbes Travel Guide - Revenue Management Course forms part of the Forbes Travel Guide Management Excellence Programme and consists of two courses.

Introduction to Revenue Management
This lesson will present the fundamentals of revenue management. Topics will include pricing strategies for determining room rates, and how this is driven by factors including occupancy as well as guest behaviour and historical data.

Rooms Cost Controls
In this session, time will be spent understanding an inventory along with necessary equations and strategy to determine the best way to manage overall costs. There will be a full overview of the highest cost items in room operations along with tips on lowering those costs.

Forbes Travel Guide Revenue Management
Free
  • 3778
  • 0
This programmes offer participants indepth knowledge on the specialised techniques used in a range of service settings.

The purpose of such training is to improve employee skills and offer new employment opportunities to other employees. The training programme is aimed at employees currently working in F&B as well as employees involved in other sectors such as cleaning & housekeeping who wish to acquire service skills to transfer into F&B.

Food and Beverage in post lockdown hospitality
Free
  • 2134
  • 0
The Forbes Travel Guide Food and Beverage ROI Improvement is part of the Forbes Travel Guide Management Excellence Programme and consists of two courses.

Food and Beverage Upselling and Driving Revenue
When it comes to upselling and driving revenue, being the expert on your restaurant and your product is key. Learn how to combine this expertise with your ability to pick up on guest cues and preferences to upsell for cocktails, food, wine and other hotel services. Time will be spent exploring creative ways properties around the globe drive their food and beverage revenue.

Food and Beverage Cost Controls
This session will focus on the management and tracking of Food & Beverage inventories to create efficiencies, reduce waste, and control cost. We will explore how having a proper inventory management system informs timely ordering, storing and tracking of food and beverage items, and gives you real-time visibility into what is on your shelf.

Forbes Travel Guide - Food and Beverage ROI Improvement
Free
  • 4045
  • 0
The course is aimed at those who have already been working in a housekeeping position and who wish to improve their knowledge and skills in relation to duties and tasks related to a range of housekeeping activities.

The purpose of the course is to provide a specialized level of training to expose trainees to the range of cleaning and housekeeping tasks over and above those covered in Basic Housekeeping. It focuses on a range of cleaning techniques as well as a variety of specialized tasks by providing the necessary knowledge, skills, and competences to each trainee. On successful completion of the course the trainee is able to work professionally in any housekeeping environment

The programme will be delivered by means of highly interactive sessions between instructor and participants thus enabling them to acquire necessary skills, critically reflect on their current practices and develop better understanding & confidence in improving and striving towards providing top quality services to the company and its clients.

Housekeeping Foundations
Free
  • 5971
  • 0
The Forbes Travel Guide - Front Office, Reservations, Bell Services, Valet Services is part of the Forbes Travel Guide Service Excellence training programme developed by MHRA and Forbes Travel Guide. It consists of seven on demand lessons.


The Forbes Travel Guide Service Excellence on-line training programme targets anyone involved in hospitality service from all departments (concierge, front-office, spa, housekeeping, bar and lounge, pool and beach and restaurants) including front-line staff and managers. This programme reviews foundational standards of exceptional service with the aim to establish trust and put guests at ease especially in these particular circumstances caused by the COVID 19 pandemic. Accordingly, the programme is designed to solidify the skills that are essential to creating consistent and intuitive service. Our certified trainers are highly experienced service professionals who offer extensive knowledge of best practices defined by Forbes Travel Guide and gathered from their experiences training in hospitality worldwide. Amongst other matters during these sessions new service practices will be discussed, including communicating effectively while wearing a mask and making guests more comfortable with procedures such as temperature checks.

Forbes Travel Guide - Front Office, Reservations, Bell Services, Valet Services
Free
  • 16730
  • 0
The Forbes Travel Guide - Concierge is part of the Forbes Travel Guide Service Excellence training programme developed by MHRA and Forbes Travel Guide. It consists of one on demand lesson.


The Forbes Travel Guide Service Excellence on-line training programme targets anyone involved in hospitality service from all departments (concierge, front-office, spa, housekeeping, bar and lounge, pool and beach and restaurants) including front-line staff and managers. This programme reviews foundational standards of exceptional service with the aim to establish trust and put guests at ease especially in these particular circumstances caused by the COVID 19 pandemic. Accordingly, the programme is designed to solidify the skills that are essential to creating consistent and intuitive service. Our certified trainers are highly experienced service professionals who offer extensive knowledge of best practices defined by Forbes Travel Guide and gathered from their experiences training in hospitality worldwide. Amongst other matters during these sessions new service practices will be discussed, including communicating effectively while wearing a mask and making guests more comfortable with procedures such as temperature checks.

Forbes Travel Guide - Concierge
Free
  • 1673
  • 0
The Forbes Travel Guide Housekeeping is part of the Forbes Travel Guide Service Excellence training programme developed by MHRA and Forbes Travel Guide. It consists of three courses.


The Forbes Travel Guide Service Excellence on-line training programme targets anyone involved in hospitality service from all departments (concierge, front-office, spa, housekeeping, bar and lounge, pool and beach and restaurants) including front-line staff and managers. This programme reviews foundational standards of exceptional service with the aim to establish trust and put guests at ease especially in these particular circumstances caused by the COVID 19 pandemic. Accordingly, the programme is designed to solidify the skills that are essential to creating consistent and intuitive service. Our certified trainers are highly experienced service professionals who offer extensive knowledge of best practices defined by Forbes Travel Guide and gathered from their experiences training in hospitality worldwide. Amongst other matters during these sessions new service practices will be discussed, including communicating effectively while wearing a mask and making guests more comfortable with procedures such as temperature checks.

Forbes Travel Guide - Housekeeping
Free
  • 6117
  • 0
The Forbes Travel Guide Hotel Dining, Bar and Lounge is part of the Forbes Travel Guide Service Excellence training programme developed by MHRA and Forbes Travel Guide. It consists of three courses.


The Forbes Travel Guide Service Excellence on-line training programme targets anyone involved in hospitality service from all departments (concierge, front-office, spa, housekeeping, bar and lounge, pool and beach and restaurants) including front-line staff and managers. This programme reviews foundational standards of exceptional service with the aim to establish trust and put guests at ease especially in these particular circumstances caused by the COVID 19 pandemic. Accordingly, the programme is designed to solidify the skills that are essential to creating consistent and intuitive service. Our certified trainers are highly experienced service professionals who offer extensive knowledge of best practices defined by Forbes Travel Guide and gathered from their experiences training in hospitality worldwide. Amongst other matters during these sessions new service practices will be discussed, including communicating effectively while wearing a mask and making guests more comfortable with procedures such as temperature checks.

Forbes Travel Guide - Hotel Dining, Bar and Lounge
Free
  • 5874
  • 0
The Forbes Travel Guide - Pool and Beach is part of the Forbes Travel Guide Service Excellence training programme developed by MHRA and Forbes Travel Guide. It consists of one course.

The Forbes Travel Guide Service Excellence on-line training programme targets anyone involved in hospitality service from all departments (concierge, front-office, spa, housekeeping, bar and lounge, pool and beach and restaurants) including front-line staff and managers. This programme reviews foundational standards of exceptional service with the aim to establish trust and put guests at ease especially in these particular circumstances caused by the COVID 19 pandemic. Accordingly, the programme is designed to solidify the skills that are essential to creating consistent and intuitive service. Our certified trainers are highly experienced service professionals who offer extensive knowledge of best practices defined by Forbes Travel Guide and gathered from their experiences training in hospitality worldwide. Amongst other matters during these sessions new service practices will be discussed, including communicating effectively while wearing a mask and making guests more comfortable with procedures such as temperature checks.

Forbes Travel Guide - Pool and Beach
Free
  • 1653
  • 0
The Forbes Travel Guide Spa is part of the Forbes Travel Guide Service Excellence training programme developed by MHRA and Forbes Travel Guide. It consists of three courses

The Forbes Travel Guide Service Excellence on-line training programme targets anyone involved in hospitality service from all departments (concierge, front-office, spa, housekeeping, bar and lounge, pool and beach and restaurants) including front-line staff and managers. This programme reviews foundational standards of exceptional service with the aim to establish trust and put guests at ease especially in these particular circumstances caused by the COVID 19 pandemic. Accordingly, the programme is designed to solidify the skills that are essential to creating consistent and intuitive service. Our certified trainers are highly experienced service professionals who offer extensive knowledge of best practices defined by Forbes Travel Guide and gathered from their experiences training in hospitality worldwide. Amongst other matters during these sessions new service practices will be discussed, including communicating effectively while wearing a mask and making guests more comfortable with procedures such as temperature checks.

Forbes Travel Guide - Spa
Free
  • 5662
  • 0
The Forbes Travel Guide Fine Dining is part of the Forbes Travel Guide Service Excellence training programme developed by MHRA and Forbes Travel Guide. It consists of three courses


The Forbes Travel Guide Service Excellence on-line training programme targets anyone involved in hospitality service from all departments (concierge, front-office, spa, housekeeping, bar and lounge, pool and beach and restaurants) including front-line staff and managers. This programme reviews foundational standards of exceptional service with the aim to establish trust and put guests at ease especially in these particular circumstances caused by the COVID 19 pandemic. Accordingly, the programme is designed to solidify the skills that are essential to creating consistent and intuitive service. Our certified trainers are highly experienced service professionals who offer extensive knowledge of best practices defined by Forbes Travel Guide and gathered from their experiences training in hospitality worldwide. Amongst other matters during these sessions new service practices will be discussed, including communicating effectively while wearing a mask and making guests more comfortable with procedures such as temperature checks.

Forbes Travel Guide - Fine Dining
Free
  • 5284
  • 0
The figure of the protocol personnel in a Government and Institutional travel plays a very important role as a crucial element for the achievement of the missions' objectives.

In relation to the relevance of the protocol aspects in the Governmental and Institutional Travel and Tourism (GITT) sector, the course aims to enable students to acquire the knowledge that will allow them to develop the appropriate strategies to cover the needs of the Delegation.

Know the principles that help to satisfy the demands of this sector and its impact on the usual operations in services suppliers. Knowledge of these specific procedures will help services suppliers, as well as the organizers of these trips, with the aim of improving communication and coordination between them.

In addition, during the program, the fundamentals that the United Nations Organization has defined in relation to Sustainable Tourism Development will be taken into account, evaluating their application to the different areas of action involved in the government travel sector.

Take the first step to increase your competitiveness and positioning through specialized training in this new sector, government and institutional travel: a new field of knowledge in an industry that is constantly evolving.

Government and Institutional Travel Professional
Free
  • 16977
  • 0
The Governmental and Institutional Travel and Tourism (GITT) sector possesses a number of inherent characteristics that determine the actions to be carried out for its proper planning and organization.

Meet a new sector within Tourism, the government and institutional travel sector, an important market niche that promotes attractive professional opportunities with an obvious future projection.

The course allows, through the analysis of the historical evolution of International Relations, to know the impact on the development, and increase, of governmental and institutional travel as a basis for the definition of the new concept of travel "Governmental and Institutional Travel and Tourism (GITT)", which has allowed to define and frame this new sector.

It identifies and positions these unique travellers within the tourism industry, through key concepts such as status, rank and institutional role, as a basis for understanding and knowing the set of relationships, phenomena and motivations that define this type of travel. The objective of the course is to contextualize the student in the sector, identifying those particularities that differentiate them from the rest of the trips.

Take the first step to increase your competitiveness and positioning through specialized training in this new sector, the travel of governments and institutions: a new field of knowledge in an industry that is constantly evolving.

Government and Institutional Travel Advanced
Free
  • 17505
  • 0
Diplomats, international relations, embassies, consulates, services suppliers are sectors with a high impact within the new Governmental and Institutional Travel and Tourism (GITT) sector.

Obtain the most demanded professional capacities and skills to work in this new sector, the travel sector of governments and high institutions, an important market niche that promotes attractive professional opportunities, and where the availability of trained and qualified professionals is highly valued.

Take the first step to increase your competitiveness and positioning through specialized training in this new sector, government and institutional travel: a new field of knowledge in an industry that is constantly evolving.

Government and Institutional Travel Executive
  • 13940
  • 0
Our English for the Tourism and Hospitality Industry Course is specifically designed for those who are pursuing or have already started a career in the Tourism and Hospitality Sector. Following the communicative approach, it is divided into two levels, the pre-intermediate level and the intermediate/ upper-intermediate level (as described by the Common European Framework of Reference for Languages (CEFR) ), in order to cater for the varied needs of learners who have different levels of abilities when using the English language.

The English for the Tourism and Hospitality Industry Course offers learners the chance to improve and practise specialised vocabulary and structures needed for the particular area of work involving e-mails and reports, reading and examining safety regulations, managing a team of professionals and implementing customer service. Throughout this course, learners will be guided by their needs and wants and topics will include but are not limited to: hotels, travel agents, tours, restaurants, money and hygiene. Course participants will be able to practise using the English language in seminars, group sessions and communicative practice activities and receive supplementary tuition for essential core skills: reading, writing, listening and speaking.

English for the Tourism & Hospitality Sector
Free
  • 0
  • 0
In this workshop style-session, the Executive Trainer will work with the teams to create a measurable and specific critical path to getting the results they desire. After this session, the team will have the groundwork to incorporate their action plans for exceptional service.

Forbes Travel Guide: Writing an Effective Action Plan
Free
  • 946
  • 0
This session is designed to provide leaders with a better understanding of the Emotional Engagement scale. Discussions will focus on what it takes to create an “awestruck” interaction with guests – and how to avoid the pitfalls of transactional or robotic interactions.

Forbes Travel Guide: Understanding Emotional Engagement
  • 1083
  • 0
This session takes a deep dive into the reasons and intent behind particular service standards. The understanding of “why” will then transition into discussions surrounding multiple ways to achieve the standards based on various guest scenarios.

Forbes Travel Guide: The Why Behind the Standard
  • 1050
  • 0
Learn how to create five-minute, successful learning opportunities that you can incorporate into your pre-shifts. We will challenge teams to write activities of their own based on their departmental needs, using the tools we discuss.

Forbes Travel Guide: Leading Powerful Pre-Shift Activities
  • 865
  • 0
This session is ideal for teams starting on the Forbes Travel Guide journey. We will identify the most effective ways to create or enhance your service culture and provide best practices that you can put into practice immediately.

Forbes Travel Guide: Creating a Service Culture
  • 849
  • 0
This session focuses on holding staff accountable to drive better results. We will delve into communication and accountability as a mindset, rather than a formula, to reinforce one of the most important aspects of leadership.

Forbes Travel Guide: Accountability Conversations
  • 987
  • 0
This session will provide tools for leaders needing to hire and train new associates expediently. While you can use these guidelines in any onboarding scenario, we will focus specifically on the efforts and need to train staff hired for the upcoming season, or in a situation requiring mass rehiring.

Forbes Travel Guide: How to Onboard a Seasonal Staff
  • 839
  • 0
In this session we will identify how to cultivate a stronger emotional connection with guests when handling a service opportunity. Learn how empowering staff to resolve guest problems with confidence, as well as empathy, consistently drives greater guest satisfaction and loyalty.

Forbes Travel Guide: Guest Problem Resolution
  • 1240
  • 0
This session highlights how your property’s sense of place can impact the distinctive and luxurious impression you make. Using pictures and stories from the world’s best hotels, restaurants and spas, we will work to define your sense of place and how to best to tell your story.

Forbes Travel Guide: Driving Your Organisation’s Personality
Free
  • 864
  • 0
In this session we will define the Essence of Hospitality and what it means for your property. From there we will create ways to drive this with your teams on a regular basis so that it becomes habit, most especially during stressful times. Learn intuitive service techniques that can assist staff in appropriately reading guests in a variety of situations.

Forbes Travel Guide: Driving the Essence of Hospitality
  • 898
  • 0
Key Social Media Marketing Skills for Tourism Businesses: Here you will learn how to use professional skills that can help improve your tourism business' social media efforts. We'll share practical tips, tourism business examples, and specific action steps to help you get started.

Get the Buzz around you activated to gain business
  • 3953
  • 0
As marketers must develop an understanding of consumer needs and motives and develop marketing strategies accordingly. We will share an understanding of how consumers make decisions, consider the personal and environmental factors that influence consumer decisions, understand the strategic implications of consumer influences and decisions for product, advertising, pricing, and distribution strategies

Consumer Behaviour
  • 4837
  • 0
Amid the crisis caused by Covid-19 across the world, numerous opportunities have emerged for entrepreneurs and investors. Healthcare, Food Service, education, supply chains, entertainment and culture are some of the sectors in need of innovative ideas and developments in the current situation.

Entrepreneurship in the New Normal
  • 2916
  • 0
India is among the fastest growing outbound travel market with young Indians now embarking on an outbound holiday at a much younger age. India outbound tourism market size is expected to generate revenues of around US$ 62 billion by 2026. The Indian traveller is becoming more discerning and looking for tailored and customised trips, with digitization, rise in internet users and growing internet penetration, there’s an increased awareness for Indians to explore the world around them.

Indian Outbound Tourism
  • 4766
  • 0
Nation branding is a relatively new concept. It is the process of applying corporate branding techniques to promote countries, the main objective is to build and manage the reputation of a state. Nation branding is practiced by many states including Canada, the United States, France, the United Kingdom, Japan, UAE, South Africa, and New Zealand. There is a growing interest among less affluent states to practice nation branding as it has the capacity to improve their image abroad and promote trade, tourism and direct investment. On the other hand Destination Branding is one of the activities relating to Destination Marketing, which is aimed at promoting a tourist destination through the building of a linked brand. The purpose is to give value to the destination, so that tourists or travellers are able to recognize and share the brand identity.

Nation and Destination Branding
  • 3986
  • 0
Data Analytics are being increasingly used across various industry sectors to aid companies and their personnel to better understand and predict customer behavior, offer personalized services, increase operational efficiencies and business revenues. In Travel and Hospitality industries too, Data Analytics are being effectively used by various industry players including Airlines, Airports, Restaurants, Hotels, Resorts, Tourist Hotspots.
This course is designed for Travel and Hospitality industry professionals or people looking to enter these industries, to not only understand the fundamentals of Data Analytics, but also how they can be implemented in these industries – benefits, various methodologies and platforms and associated business, revenue and partnership models driven by these platforms... along with key learnings from existing successful implementation of Data Analytics platforms in Travel and Hospitality industries.

Role of Data Analytics Platforms in Travel & Hospitality Industries
  • 4601
  • 0
The Coronavirus pandemic has impacted the Travel, Tourism and Hospitality industries significantly. Even in different countries and economies around the world that have lifted the lockdown and quarantine restrictions, the Hotels and Restaurant business owners and staff are feeling as though they have started from scratch all over again. Moreover, various restrictions, limitations and guidelines that the pandemic has introduced such as social distancing, sterilizing surfaces, cleaner air circulation, etc., become increasingly difficult to be constantly imposed, monitored and adhered to.
Technology can play a key role in ensuring near-perfect imposition of the new pandemic-induced guidelines for the hospitality industry. There exist various digital technologies based solutions that have been developed to not only tackle, but also Hospitality industry businesses to grow in the current and post Covid world. This course offers a view into such technologies and solutions and how best they could be used to re-build the businesses in the Hotels and Restaurants domains. The course is designed to present most innovative and creative ideas and solutions from around the world.

Re-engineering your Hospitality business using Digital Technology Solutions during and post Covid19
  • 0
  • 0
Hotel web marketing in a nutshell: digital presence and online reputation

During this course, the following topics shall be covered:

- Tourism 4.0 and the 4th “industrial revolution”: how to survive
- Strategic and operational marketing: differences
- Pills of “strategic marketing”: the importance of identifying your U.S.P. (unique selling proposition)
- Pills of “operational marketing”: the power of web marketing in the tourism industry - Web & Digital Marketing in the world of tourism: an overview

- Hotel onl-ine presence in 6 points:
1) Hotel website: 5 mistakes to avoid; hints on SEO and SEM (pay per click)
2) Google my business: tips about a good management of your free listing (geolocation, photos, video, info, services, reviews); hints of google analytics
3) Metasearches (Trivago, kayak, momondo, hotelsCombined): how to require the ownership of your profile (the free listing) and some tips about how obtain the maximum profile optimization % (thanks to pictures and descriptions)
4) OTAs: How to get the most out of otas? Tips about how to optimize your profile percentage; the importance of a good price management
5) Review sites aren’t your enemies! The online brand reputation: how to manage the reviews and what is their strong connection with the room rates and revenue management in general
6)The magic world of social networks: general introduction to the social media in the tourism sector; pills about “algorthms” and how to post on Instagram & facebook

Hotel web marketing in a nutshell: digital presence and online reputation
  • 1779
  • 0
Employer’s and Employee’s Rights and Obligations with particular focus on the relative rights and obligations during the Covid-19 Pandemic

Structure
Employer and Employee rights and obligations

(i) Conditions of employment
(ii) Leave: Annual Leave, Sick leave, Special leave
(iii) Itemized payslip

Dismissal, Terminations, Redundancies

(i) Definite vs Indefinite contracts – Termination and Dismissal Implications
(ii) Dismissal- Good and Sufficient Cause
(iii) Dismissal- Unfair Dismissal
(iv) Redundancies

Covid-19 related measures

(i) Covid wage supplements
(ii) Quarantine Leave
(iii) Social Measures
(iv) Employment of third country nationals
(v) Liquidity Measures
(vi) Other measures- R&D Fund, Measures to ease lockdown

Participants will:
- Obtain a basic understanding of the rights and obligations pertaining to the Employer and Employee in terms of Maltese Employment Law. Focus on the tourism sector shall be provided.
- Obtain a basic understanding of the rights and obligations pertaining to the Employer and Employee within the Covid-19 pandemic perspective. Focus on the tourism sector shall be provided.

Target Audience
Employers, including but not limited to employers within the tourism industry
HR and management, including but not limited to HR and management within the tourism industry

Employment Law for the Hospitality Sector
  • 1908
  • 0
Will a robot take my job? How is artificial intelligence likely to change my job in the next ten years? Where are AI technologies being used right now and where will they come next?

What is Artificial Intelligence?
Free
  • 3305
  • 0
Search algorithms don't necessarily feel like very cool AI methods. However, they can be used to solve tasks that most of us would admit require intelligence like navigation or playing chess.

AI Problem Solving
Free
  • 3247
  • 0
One of the reasons why modern AI methods actually work in the real world - as opposed to most of the earlier good old-fashioned methods in the 1960-1980s - is the ability to deal with uncertainty.

In this course, the following topics will be covered:
Odds and Probability
The Bayes Rule
Naive Bayes Classification

Real World AI
Free
  • 2886
  • 0
It has been long understood that learning is a key element of intelligence. This holds both for natural intelligence - we all get smarter by learning - and artificial intelligence.

In this course, the following topics will be covered:
The types of Machine Learning
The nearest neighbour classifier
Regression

Official Website: https://www.elementsofai.com

Machine Learning
Free
  • 3213
  • 0
Areas like natural language and image processing have traditionally been sore points of AI. Neural networks and deep learning are being used to achieve significant improvements in these areas.

In this course, the following topics will be covered:
Neural Networks Basics
How Neutral Networks are Built
Advanced Neural Networks Techniques

Official Website: https://www.elementsofai.com

Neural Networks
Free
  • 3461
  • 0
"I believe that the more you know about the past, the better you are prepared for the future."

Theodore Roosevelt

In this course, the following topics will be covered:
About Predicting the Future
The societal implications of AI
Summary

Official Website: https://www.elementsofai.com

Implications
Free
  • 3177
  • 0
Explore the core concepts of cloud computing and how it can help your business.

In this module, you will:
- Explore common cloud computing services
- Explore the benefits of cloud computing
- Decide which cloud deployment model is best for you

Cloud Concepts - Principles of Cloud Computing
Free
  • 10507
  • 0
Around the world, we find ourselves facing global epidemics of obesity, type 2 diabetes and other predominantly diet-related diseases. In EU, there are more than 650M people that are obese, more than 500M people have diabetes and 50% of the population struggle with heart disease. All of these people want and need to eat according to their nutritional needs. To address these public health crises, we are showing you the opportunity on how to address these issues in your tourist facility. In this course, learners will be given the information and practical skills they need to begin optimizing nutrition in their facility.

The course lecturer is Diana Gluhak Spajić MSc nutritionist, the Innovation Project Manager, owner of Healthy Meal Standard:
www.dianagluhak.eu
www.healthymealstandard.eu

This course is still in production. You may sign up and get updates when this course has been uploaded.

Healthy Meal Standard Course
Free
  • 1863
  • 0
The course deals with the issues of architecture and interior design starting from a general framework in which it is highlighted how the identification of a customer target can influence the entire design process and coming to analyze the possible new hospitality design scenarios due to covid-19.!

Design and Hospitality
Free
  • 2480
  • 0
Project Management in the Hospitality Industry - Whether opening a new hotel or restaurant; introducing new service offerings or implementing a new change management program, applying the correct Project Management techniques is critical to the success of any project. The course will also take a closer look at the Procurement and Contracting functions which are often overlooked when managing projects, but which are just as critical to the successful delivery of any project.

Project Management in the Hospitality Industry
Free
  • 3932
  • 0
Attention Deficit Hyperactive Disorder (ADHD) is a neuro-developmental disorder which starts in early childhood and often remains a life-long condition. Research shows that the global rate of ADHD is aprox. 5% in children – 3% in adulthood. Adults with ADHD may have issues in the workplace such as lack of time-management and priority setting, etc which can be managed by workplace accommodations. In this short video course a brief overview will be discussed, some suggestions for accommodations made and more resources offered including video links and support group contacts. This video is offered to raise awareness and understanding about ADHD, look at some of its positive features as well as give constructive advice to human resource management, colleagues and others in the workforce ideas on how to support and bring out the best in the adults with ADHD in the workforce. This information is provided by Mrs. Carola Stivala on behalf of ADHD Malta, the national support group in Malta and founding partner of ADHD-Europe.

ADHD Malta aims to support, educate, and embrace children & adults with ADHD and their families. We also offer information and guidance to educators, other professionals, and the general public. ADHD Malta offers various services for their members: online support, monthly (online) meetings, parental skills courses, kids' social smarts courses, adult ADHD coaching, counselling, specialised ADHD library, school CoPE sessions and more. Get more info and join: www.adhdmalta.org.mt or email: adhdmalta@gmail.com

ADHD in the workplace
Free
  • 1896
  • 0
Although Neolithic sites are among the most popular cultural attractions in the Maltese islands, they are still little understood. Recent discoveries have shed light on these sites and the people who inhabited the Maltese islands some 5000 years ago. In this course, participants will be given a general overview of the Maltese Neolithic, highlighting aspects of life ranging from personal needs to communal monumental architecture. The course will conclude with an overview of management practices that help ensure the preservation of these sites for future generations.

Introduction to Maltese pre-history
Free
  • 5037
  • 0
-What is autism: concept of “spectrum” and different levels of ability
*One diagnosis, different aspects
*Autism doesn't mean illness
*Communication
*Sensory disease
*Stereotipies

-What your employees should know about welcoming an autistic person and his family
*Communication: how to approach an autistic individual
*Sensory disease: the right things to notice and what you can do
*Routine: how to give help
*Restaurants: suggestions
*Rooms: suggestions

Understanding Autism for the Tourism Sector
Free
  • 1687
  • 0
Access to sufficient amounts of safe and nutritious food is key to sustaining life and promoting good health. Unsafe food containing harmful bacteria, viruses, parasites, or chemical substances can cause more than 200 different diseases – ranging from diarrhoea to cancers. Around the world, an estimated 600 million - almost 1 in 10 people – fall ill after eating contaminated food each year, resulting in 420 000 deaths and the loss of 33 million healthy life years (DALYs).

Food safety, nutrition, and food security are closely linked. Unsafe food creates a vicious cycle of disease and malnutrition, particularly affecting infants, young children, elderly, and the sick. In addition to contributing to food and nutrition security, a safe food supply also supports national economies, trade, and tourism, stimulating sustainable development. The globalization of food trade, a growing world population, climate change and rapidly changing food systems have an impact on the safety of food.

Food Safety Series
Free
  • 919
  • 0
What do we mean by responsible and sustainable travel and tourism, why is it important to the tourism sector and what your business might do to become more sustainable?

This short course looks at four key areas and should give you a primer on:
Key sustainability issues and concepts
Possible responses supported by case study examples
Guidance on improving your business responses to sustainability and ESG practices
Sources of further information

Responsible Tourism & Travel
Free
  • 3507
  • 0
The Forbes Travel Guide Exceptional Housekeeping Service is a Level 2 course forming part of the Forbes Travel Guide Service Excellence (Level 2) training programme developed by MHRA and Forbes Travel Guide.

The Forbes Travel Guide Service Excellence on-line training programme targets anyone involved in hospitality service from all departments (concierge, front-office, spa, housekeeping, bar and lounge, pool and beach and restaurants) including front-line staff and managers. This programme reviews foundational standards of exceptional service with the aim to establish trust and put guests at ease especially in these particular circumstances caused by the COVID 19 pandemic. Accordingly, the programme is designed to solidify the skills that are essential to creating consistent and intuitive service.

Our certified trainers are highly experienced service professionals who offer extensive knowledge of best practices defined by Forbes Travel Guide and gathered from their experiences training in hospitality worldwide. Amongst other matters during these sessions new service practices will be discussed, including communicating effectively while wearing a mask and making guests more comfortable with procedures such as temperature checks.

Forbes Travel Guide - Exceptional Housekeeping Service
Free
  • 532
  • 0
The Forbes Travel Guide Exceptional Housekeeping Service is a Level 2 course forming part of the Forbes Travel Guide Service Excellence (Level 2) training programme developed by MHRA and Forbes Travel Guide.

The Forbes Travel Guide Service Excellence on-line training programme targets anyone involved in hospitality service from all departments (concierge, front-office, spa, housekeeping, bar and lounge, pool and beach and restaurants) including front-line staff and managers. This programme reviews foundational standards of exceptional service with the aim to establish trust and put guests at ease especially in these particular circumstances caused by the COVID 19 pandemic. Accordingly, the programme is designed to solidify the skills that are essential to creating consistent and intuitive service.

Our certified trainers are highly experienced service professionals who offer extensive knowledge of best practices defined by Forbes Travel Guide and gathered from their experiences training in hospitality worldwide. Amongst other matters during these sessions new service practices will be discussed, including communicating effectively while wearing a mask and making guests more comfortable with procedures such as temperature checks.

Forbes Travel Guide Expert Concierge Service
Free
  • 575
  • 0
The Forbes Travel Guide: Personalising the Spa Journey is a Level 2 course forming part of the Forbes Travel Guide Service Excellence (Level 2) training programme developed by MHRA and Forbes Travel Guide.

The Forbes Travel Guide Service Excellence on-line training programme targets anyone involved in hospitality service from all departments (concierge, front-office, spa, housekeeping, bar and lounge, pool and beach and restaurants) including front-line staff and managers. This programme reviews foundational standards of exceptional service with the aim to establish trust and put guests at ease especially in these particular circumstances caused by the COVID 19 pandemic. Accordingly, the programme is designed to solidify the skills that are essential to creating consistent and intuitive service.

Our certified trainers are highly experienced service professionals who offer extensive knowledge of best practices defined by Forbes Travel Guide and gathered from their experiences training in hospitality worldwide. Amongst other matters during these sessions new service practices will be discussed, including communicating effectively while wearing a mask and making guests more comfortable with procedures such as temperature checks.

Forbes Travel Guide Personalising the Spa Journey
Free
  • 0
  • 0
The Forbes Travel Guide Bar and Lounge is a Level 2 course forming part of the Forbes Travel Guide Service Excellence (Level 2) training programme developed by MHRA and Forbes Travel Guide.

The Forbes Travel Guide Service Excellence on-line training programme targets anyone involved in hospitality service from all departments (concierge, front-office, spa, housekeeping, bar and lounge, pool and beach and restaurants) including front-line staff and managers. This programme reviews foundational standards of exceptional service with the aim to establish trust and put guests at ease especially in these particular circumstances caused by the COVID 19 pandemic. Accordingly, the programme is designed to solidify the skills that are essential to creating consistent and intuitive service.

Our certified trainers are highly experienced service professionals who offer extensive knowledge of best practices defined by Forbes Travel Guide and gathered from their experiences training in hospitality worldwide. Amongst other matters during these sessions new service practices will be discussed, including communicating effectively while wearing a mask and making guests more comfortable with procedures such as temperature checks.

Forbes Travel Guide Bar & Lounge | Represent Your Sense of Place
Free
  • 446
  • 0
The Forbes Travel Guide Infectious Leadership is a Level 2 course forming part of the Forbes Travel Guide Leadership Excellence (Level 2) training programme developed by MHRA and Forbes Travel Guide.

The Forbes Travel Guide Service Excellence on-line training programme targets anyone involved in hospitality service from all departments (concierge, front-office, spa, housekeeping, bar and lounge, pool and beach and restaurants) including front-line staff and managers. This programme reviews foundational standards of exceptional service with the aim to establish trust and put guests at ease especially in these particular circumstances caused by the COVID 19 pandemic. Accordingly, the programme is designed to solidify the skills that are essential to creating consistent and intuitive service.

Our certified trainers are highly experienced service professionals who offer extensive knowledge of best practices defined by Forbes Travel Guide and gathered from their experiences training in hospitality worldwide. Amongst other matters during these sessions new service practices will be discussed, including communicating effectively while wearing a mask and making guests more comfortable with procedures such as temperature checks.

Forbes Travel Guide Infectious Leadership
Free
  • 634
  • 0
The Forbes Travel Guide Hotel Dining | A Living Theatre is a Level 2 course forming part of the Forbes Travel Guide Service Excellence (Level 2) training programme developed by MHRA and Forbes Travel Guide.

The Forbes Travel Guide Service Excellence on-line training programme targets anyone involved in hospitality service from all departments (concierge, front-office, spa, housekeeping, bar and lounge, pool and beach and restaurants) including front-line staff and managers. This programme reviews foundational standards of exceptional service with the aim to establish trust and put guests at ease especially in these particular circumstances caused by the COVID 19 pandemic. Accordingly, the programme is designed to solidify the skills that are essential to creating consistent and intuitive service.

Our certified trainers are highly experienced service professionals who offer extensive knowledge of best practices defined by Forbes Travel Guide and gathered from their experiences training in hospitality worldwide. Amongst other matters during these sessions new service practices will be discussed, including communicating effectively while wearing a mask and making guests more comfortable with procedures such as temperature checks.

Forbes Travel Guide Hotel Dining | A Living Theatre
Free
  • 466
  • 0
The Forbes Travel Guide Reservation Arrival Departture: Delivering a Impactful Service is a Level 2 course forming part of the Forbes Travel Guide Leadership Excellence (Level 2) training programme developed by MHRA and Forbes Travel Guide.

The Forbes Travel Guide Service Excellence on-line training programme targets anyone involved in hospitality service from all departments (concierge, front-office, spa, housekeeping, bar and lounge, pool and beach and restaurants) including front-line staff and managers. This programme reviews foundational standards of exceptional service with the aim to establish trust and put guests at ease especially in these particular circumstances caused by the COVID 19 pandemic. Accordingly, the programme is designed to solidify the skills that are essential to creating consistent and intuitive service.

Our certified trainers are highly experienced service professionals who offer extensive knowledge of best practices defined by Forbes Travel Guide and gathered from their experiences training in hospitality worldwide. Amongst other matters during these sessions new service practices will be discussed, including communicating effectively while wearing a mask and making guests more comfortable with procedures such as temperature checks.

Forbes Travel Guide Reservation Arrival Departure: Delivering Impactful Service
Free
  • 530
  • 0
The Forbes Travel Guide Pool and Beach: Be the Ambassador is a Level 2 course forming part of the Forbes Travel Guide Leadership Excellence (Level 2) training programme developed by MHRA and Forbes Travel Guide.

The Forbes Travel Guide Service Excellence on-line training programme targets anyone involved in hospitality service from all departments (concierge, front-office, spa, housekeeping, bar and lounge, pool and beach and restaurants) including front-line staff and managers. This programme reviews foundational standards of exceptional service with the aim to establish trust and put guests at ease especially in these particular circumstances caused by the COVID 19 pandemic. Accordingly, the programme is designed to solidify the skills that are essential to creating consistent and intuitive service.

Our certified trainers are highly experienced service professionals who offer extensive knowledge of best practices defined by Forbes Travel Guide and gathered from their experiences training in hospitality worldwide. Amongst other matters during these sessions new service practices will be discussed, including communicating effectively while wearing a mask and making guests more comfortable with procedures such as temperature checks.

Forbes Travel Guide Pool & Beach: Be The Ambassador
Free
  • 554
  • 0
The Forbes Travel Guide In Room Dining is a Level 2 course forming part of the Forbes Travel Guide Service Excellence (Level 2) training programme developed by MHRA and Forbes Travel Guide.

The Forbes Travel Guide Service Excellence on-line training programme targets anyone involved in hospitality service from all departments (concierge, front-office, spa, housekeeping, bar and lounge, pool and beach and restaurants) including front-line staff and managers. This programme reviews foundational standards of exceptional service with the aim to establish trust and put guests at ease especially in these particular circumstances caused by the COVID 19 pandemic. Accordingly, the programme is designed to solidify the skills that are essential to creating consistent and intuitive service.

Our certified trainers are highly experienced service professionals who offer extensive knowledge of best practices defined by Forbes Travel Guide and gathered from their experiences training in hospitality worldwide. Amongst other matters during these sessions new service practices will be discussed, including communicating effectively while wearing a mask and making guests more comfortable with procedures such as temperature checks.

Forbes Travel Guide In Room Dining: The Most Luxurious Experience
Free
  • 684
  • 0
The Forbes Travel Guide HR Management is a Level 2 course forming part of the Forbes Travel Guide Management Excellence (Level 2) training programme developed by MHRA and Forbes Travel Guide.

Our certified trainers are highly experienced service professionals who offer extensive knowledge of best practices defined by Forbes Travel Guide and gathered from their experiences training in hospitality worldwide. Amongst other matters during these sessions new service practices will be discussed, including communicating effectively while wearing a mask and making guests more comfortable with procedures such as temperature checks.

Forbes Travel Guide HR Management
Free
  • 491
  • 0
The Forbes Travel Guide Star Service is part of the Forbes Travel Guide Service Excellence training programme developed by MHRA and Forbes Travel Guide.
The Forbes Travel Guide Service Excellence on-line training programme targets anyone involved in hospitality service from all departments (concierge, front-office, spa, housekeeping, bar and lounge, pool and beach and restaurants) including front-line staff and managers. This programme reviews foundational standards of exceptional service with the aim to establish trust and put guests at ease especially in these particular circumstances caused by the COVID 19 pandemic. Accordingly, the programme is designed to solidify the skills that are essential to creating consistent and intuitive service.
Our certified trainers are highly experienced service professionals who offer extensive knowledge of best practices defined by Forbes Travel Guide and gathered from their experiences training in hospitality worldwide. Amongst other matters during these sessions new service practices will be discussed, including communicating effectively while wearing a mask and making guests more comfortable with procedures such as temperature checks.

Review: Foundations of Exceptional Service
Free
  • 309
  • 0
The Forbes Travel Guide Star Service is part of the Forbes Travel Guide Service Excellence training programme developed by MHRA and Forbes Travel Guide.
The Forbes Travel Guide Service Excellence on-line training programme targets anyone involved in hospitality service from all departments (concierge, front-office, spa, housekeeping, bar and lounge, pool and beach and restaurants) including front-line staff and managers. This programme reviews foundational standards of exceptional service with the aim to establish trust and put guests at ease especially in these particular circumstances caused by the COVID 19 pandemic. Accordingly, the programme is designed to solidify the skills that are essential to creating consistent and intuitive service.
Our certified trainers are highly experienced service professionals who offer extensive knowledge of best practices defined by Forbes Travel Guide and gathered from their experiences training in hospitality worldwide. Amongst other matters during these sessions new service practices will be discussed, including communicating effectively while wearing a mask and making guests more comfortable with procedures such as temperature checks.

Delivering impactful service – Public Areas & Telephone Service
Free
  • 240
  • 0
The Forbes Travel Guide Star Service is part of the Forbes Travel Guide Service Excellence training programme developed by MHRA and Forbes Travel Guide.The Forbes Travel Guide Service Excellence on-line training programme targets anyone involved in hospitality service from all departments (concierge, front-office, spa, housekeeping, bar and lounge, pool and beach and restaurants) including front-line staff and managers. This programme reviews foundational standards of exceptional service with the aim to establish trust and put guests at ease especially in these particular circumstances caused by the COVID 19 pandemic. Accordingly, the programme is designed to solidify the skills that are essential to creating consistent and intuitive service.Our certified trainers are highly experienced service professionals who offer extensive knowledge of best practices defined by Forbes Travel Guide and gathered from their experiences training in hospitality worldwide. Amongst other matters during these sessions new service practices will be discussed, including communicating effectively while wearing a mask and making guests more comfortable with procedures such as temperature checks.

Review: Delivering Notable Service – Hotel Dining & Bar Lounge
Free
  • 213
  • 0

Exceptional in-room dining experience
Free
  • 228
  • 0

Leading with a Service Mindset
Free
  • 171
  • 0

Memorable Room Reservations Service
Free
  • 164
  • 0

Graciousness, Thoughtfulness & sense of Personalized Service
Free
  • 323
  • 0

The Power of Emotional Connection in the Era of AI
Free
  • 0
  • 0