Quiz 2

It improves circulation It is hot It has steam It is its own private room

Offer to make future appointments for the guest Offer to call to have the guest’s car brought around to the front of the property Offer to write down the name of the therapist so they know for future booking needs All of the above

True False

Show the guest where and when to wait for their therapist Explain the operation of features such as an experiential shower or whirlpool jets Clean up dirty towels Answer the guests questions about the facility knowledgably

Reconfirm the time and names of the treatments they have confirmed Provide the consultation form in a convenient manner if your property has a consultation form Welcome them and make them feel like they belong All of the above