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Quiz 2

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Management Excellence
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1. What is a banquet event order?
A signed contract between the hotel or venue and the guest A menu where the host of the event can choose items from A book of pictures of past events None of the above
2. What is the difference between the expected number of guests, the set number of guests and the guaranteed number of guests?
There is not a difference; They are all the same number The expected number of guests is how many guests you are expecting, the set number of guests is the number of guests to set the room for and the guaranteed number of guests is the minimum number of guests the host of the event will pay for The expected number of guests is how many guests you are expecting, the set number of guests is the minimum number of guests the host of the event will pay for and the guaranteed number of guests is the number of guests to set the room for The expected number of guests is the minimum number of guests the host of the event will pay for, the set number of guests is the number of guests to set the room for and the guaranteed number of guests is the number of guests you are expecting
3. Courtesy and manners are important always. Which parts of courtesy and manners are particularly important in an event setting?
Have an overall happy demeanor Say, “Excuse me” or “Pardon me” if you need to get the guest’s attention Offer an escort All of the above
4. Following these behaviors helps you to show care and be anticipatory in a banquet event:
Ask Questions – Respond – Follow up Observe – Learn – Act Observe – Learn – Remember Ask Questions – Smile – Make Eye Contact
5. What should you not do when there are still guests in the event space?
Have a happy demeanor and be approachable Continue to buss tables as needed Strip tablecloths and breakdown tables and chairs You should do all of the above with the guests still in the room