Quiz 7

True False

Suggesting that the guest pack a separate beach bag so that they can go straight to the beach when they arrive if their room is not ready yet Offering hotel services such as transportation, spa and dining Offering to have a baby cot placed in the guest’s room Offering to make note of an early arrival time

No problem, goodbye Have a good one Thank you so much for choosing our hotel. We are looking forward to welcoming you for your family reunion. None of the above are appropriate

True False

Ask questions to learn about the guest such as, “What is bringing you to our hotel?” Use statements of care such as, “I’m delighted you chose us for your special event. We will take wonderful care of you.” Responding enthusiastically when the guest is excited Explain your cancellation policy