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Ever wonder how hotels and resorts get their star rating? There’s a secret to figuring how these ratings are determined. So before you book an all-inclusive in in Playa Del Carmen or Havana, watch this video!
Following the Forbes Travel Guide (FTG) 2020 star ratings, BHN caught up with Filip Boyen, CEO of FTG, about modernising the accreditation system and what it means to deliver exceptional service.