Emotional Engagement

Service from the heart means intuitively tapping into a guest’s emotions. Learn key ways to create emotional connection with guests, why your steps-of-service checklist might be holding you back, and how to move to the next level of guest service by honing your emotional intelligence.

Presented by:
Megan Torrance | Director of Learning & Development (The Americas), Forbes Travel Guide
Jeff Wielgopolan | Senior Vice President of Learning & Development, Forbes Travel Guide