Live Virtual Workshop: How to Instantly Communicate Genuine Hospitality Over the Phone

Sign up for this interactive, live workshop:

Many customers still prefer to call to make delivery and takeout orders as well as use their phones to make dining reservations. This makes interacting with guests on the phone a very important touchpoint.

Now, more than ever, guests need to immediately sense that the person on the phone is not only competent but also caring, personable, and genuinely wants to serve them.

The truth is, call a typical restaurant today and often you don't experience a very friendly and considerate person on the line.

This live workshop will give your people the skills to make your restaurant stand out whenever guests call your restaurant. Your team members will learn how to make their call-in guests feel valued, appreciated and heard by the person they talked to making them much more likely to remember your restaurant to order or make reservations again.

This interactive workshop is limited to just 20 participants. It is designed for staff members, trainers and managers, anyone who could be taking phone orders and/or reservations or training someone to do so.

Participants will receive practical ways to make guests instantly feel welcome, appreciated and confident they made the right choice in calling your restaurant.

What Every Participant Will Learn:
• The important difference between providing service and hospitality
• How genuine hospitality sounds and makes the guest feel
• The importance of expressing gratitude over the phone
• How to make the best possible first impression the moment you answer the phone
• The importance of smiling and how it affects guest perceptions EVEN OVER THE PHONE!
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