Quiz 3

Saying Good morning/Good afternoon/Good Evening Staff introducing themselves Polite offer of assistance All of the above

True False

Plus one service can be achieved by doing which of the following? Offering an extra service in addition to the guest’s request Providing a “combo” item such as butter in the combination of Bread + Butter All of the above

Placing the guest on hold A hold time of 60 seconds The phone ringing 5 times before being answered Answers B & C

Static on the line Typing noises or email alerts on your computer A group of guests speaking loudly in your area Building noises such as air vents or pipes