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Quiz 3

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Service Excellence
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1. Which of the following would be an acceptable welcome amenity?
A fruit basket Shampoo and conditioner A souvenir or memento A local food or beverage with a note from the general manager
2. Which of the following would be considered a useful item at a beach resort?
A beach bag Flip flops Sunscreen All of the above
3. Which of the following is true of guest room technology?
It must provide a seamless guest experience It must improve communication between staff and guest It must work All of the above
4. True or False: there should be NO evidence of previous guests (e.g. dust, hair, items left behind) in the guest room
True False
5. Which of the following is NOT acceptable for your guest room bed presentation?
It looks inviting and comfortable It must be exceptionally clean The duvet and/or pillow cases can be wrinkled The linens are soft and of high quality