Quiz 6

Asking the guest if they need a taxi on departure Offering to store the guests’ golf clubs so that they have more space in their guest room Offering luggage assistance Asking the guest how their stay was

True False

Look at luggage tags and airline tags Ask the guest Introduce yourself All of the above

Learn about the guest’s next destination and use that information in your closing Letting the guest know about traffic conditions and suggesting a faster route so they can avoid traffic congestion Offering the guest information about which gate their flight leaves from at the airport All of the above

Dude, can I grab your bags? Checking in? Good afternoon, how may I assist you? Right on.