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If you want to learn more about how the Blake Mouton Managerial Grid can help you to adapt your leadership style, to achieve both high morale and high productivity, read the article at

How do you lead your team? Do you prioritize getting work done? Or do you focus more on people's happiness and well-being?

If you focus more on productivity and are only interested in tasks being completed, your people will likely lose their motivation. But, if you prioritize people's well-being over productivity, it can have a detrimental effect on your bottom line.

So, what do you do? How can you adapt your leadership style to achieve a good balance between the two?

The Blake Mouton Managerial Grid is a popular tool for checking where your "task versus person" orientation lies. It explores the impact of your leadership style on team motivation and productivity.

So, take a look, and see what you can do to achieve a better balance!
To find out more about how you can use the Tannenbaum-Schmidt Leadership Continuum to adapt your leadership style to the needs of your team, read the article at

The leadership style that you use can have a significant impact on your team's performance and well-being.

Some leaders are autocratic and prefer to retain control, while others use a more flexible, participative style. Still others use a style that falls somewhere in between these two extremes.

This is where The Tannenbaum-Schmidt Leadership Continuum comes in. It is a spectrum of seven different leadership styles, each of which is based on a different level of control.

By adapting your approach and the amount of control you exert over your team to the different styles on the Continuum, you can boost your team's performance, trust and job satisfaction.

So, take a look and find out where you fall on the Continuum, and what style best suits the needs of your team.
If you want to learn more about how you can identify future leaders in your organization, read the article at

Leaders aren't just the people at the very top, nor are they necessarily the highest achievers. No... they are the people who have the vision, the motivation and the passion to inspire the people around them. They are able to energize those around them to strive for organizational and career success.

These people play a vital part in building a strong, respected and prosperous business. But, it's not always easy to spot the people that have leadership potential.

So, in this video we suggest seven key attributes that can help you to identify the people in your organization who have the most potential to become future leaders. They are:

1. They can generate new ideas and build an inspiring future.
2. They have a natural drive and are passionate about leading.
3. They can recognize their own strengths and weaknesses.
4. They have integrity, and are respected by others for their fairness.
5.They are "people-people."
6. They have a positive and motivational energy, and their enthusiasm is contagious.
7. They have a "star" quality that's difficult to define, but easy to recognize.

And remember, almost anyone can develop leadership qualities, but some will have a natural flair for it. Use the attributes outlined in this video as a guide, and you'll be well on your way to building your future leaders.
Find out how good your leadership skills are by taking the quiz at

What do you think makes a good leader? And are leadership skills innate or can they be learned?

It's true to say that successful leaders tend to have certain traits. But you can develop these traits too.

Watch this video to find out the five key traits that successful leaders possess and learn how you can develop the skills needed to become an effective, inspirational and positive leader.
To learn more about leadership styles, see the article at

In this video, we look at a number of different leadership frameworks and styles that you may find useful. You can blend them into your own personal approach, to become a more effective leader.

Watch the video to find out more.
To learn more about Transformational Leadership, see the article at

Have you ever wondered just what is it about your leadership style that brings out the best in your people? And have you ever thought about the aspects that might need improvement? What are you going to do about it? Do you know where to start?

If you want a team that is successful, highly motivated, fiercely loyal, and prepared to go the extra mile to get the job done, try Transformational Leadership... your team will thank you for it.
Do you know what makes a leader successful? To learn more, read our article at

Is it a case of having an innate ability to lead successfully? Or is it that he has honed a set of characteristics to suit his environment?

And if he moved to a different environment, would this same set of characteristics make him a success there too?

There is no one-size-fits-all approach to being a great leader, but it may be possible to develop the characteristics you will need to be a successful leader in your own particular situation.

This video explores the four core groups of theories about the foundations of good leadership.

Watch our video to understand more about them, so you can adapt them for your own circumstances.
In this video, we look at four different leadership frameworks and styles, each of which can be applied to various situations.

Watch the video to find out more.

Your goal must be to develop the best working system of the model and when it’s complete your system must work like clockwork.

Welcome to another edition of hospitality property school.

I’m your host Gerry MacPherson and today we are going to talk about what you should include in your operation manual.

The material could vary a little bit from property to property but the frame or structure I’m going to share with you is universal.

It should include the following:

 Company History, Vision & Organization
 Products & Services
 Policies
 Position Statements
 Systems (how it’s done)

“Statistically 9 out of every 10 businesses fail within the first five years.

75% or more of franchises succeed. “

This is why you should not look at your property, as an independent business but as a franchise.

A major component of every successful franchise is their operations manual.

If you’re a small independent hotel, Inn, Bed & Breakfast, or resort the chances of you succeeding increase dramatically if you take the time to develop an operations manual.

As I mentioned in the last video, your Operations Manual should be treated it like a living, breathing entity and can be amended accordingly as trial and error findings are made. When designing this Manual, you must always have in the back your mind,

“Can I open a second location with his Manual model and not have any problems?”


“Can I open 10 locations that this Manual model and not have any problems?”


“Can I open 1000 locations that are the Manual model and not have any problems?”

Your goal must be to develop the best working system of the model and when it’s complete your system must work like clockwork.

So, what should go in your Operations Manual model?

Continue reading to find out more...
What are the different responsibilities required for your business to run effectively? Think big picture, Think Corporation.

Welcome to another edition of hospitality property school.

I’m your host Gerry MacPherson and today we are going to talk about setting up your properties organisational structure.

So, you had made a conscious decision in the past to operate a Hotel, Inn, a Bed & Breakfast or resort.

The idea of being your own boss was really appealing.

Spending days chatting with your guests, sharing stories, being known far and wide as the friendly innkeeper.

It was a delightful and romantic vision.

To be fair, occasionally you do have days like that but more often than not you find yourself in your office; taking care of the accounting; replacing staff; trying to put a marketing plan in place. Trying to keep your rooms filled.

Your time for chit-chatting with guests is becoming less and less. You’re feeling tired but the idea of taking a day off is not always possible.

You feel like you have to be on site or things will fall apart. The romantic vision you had when you began now feels like an unrealistic notion.

Does any of this sound familiar?

If you can relate to any of this, then it is time for you to step back and re-evaluate your properties organisational structure.

So, how do you do this?

Continue reading to find out more...


If you have topic ideas that are important to you and would like us to cover, feel free to reach out to use on
A Mission Statement outlines the company's business, its goals and its method to reach those goals. A Vision Statement explains the desired future position of the business.

Welcome to another edition of hospitality property school.

I’m your host Gerry MacPherson and today we are going to talk about Mission Statements.

Over the years, I have asked many Independent Hotel, Inn, Bed & Breakfasts and resort owners if they had a mission statement, why they wanted to be in the hospitality property industry and I’ve heard a range of answers.

 I love people

 The service industry is wonderful

 It’s a great way to make money and on and on and on.

Do you think these answers good are enough to inspire employees and guests to take action?

I feel, with these answers, it would be hard to inspire anyone to get excited and take action. To promote your property or book a room.

So how do you answer this question?

What is the real reason you wanted to be in the hospitality property industry?