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Forbes Travel Guide Star Service

Food Safety in post lockdown hospitality

COVID-19 Infection Control & Prevention

Service from the heart means intuitively tapping into a guest’s emotions. Learn key ways to create emotional connection with guests, why your steps-of-service checklist might be holding you back, and how to move to the next level of guest service by honing your emotional intelligence.

Hospitality Strong: Emotional Engagement
Free
  • 944
  • 0
When it comes to sweeping guests off their feet, we assume we need to pull off grand gestures. But instead of thinking big, what if we think small? We will share creative ways staff members have wowed guests through a healthy obsession with the details.

Hospitality Strong: The Jeweler's Lens
Free
  • 876
  • 0
Service excellence is a gift we give our guests. Learn how you can put a bow on top through the way you speak, stand and present yourself. We share five common pitfalls, and how the best service professionals create a branded experience through everything they do.

Presented by:
Gina Taylor | Vice President of Training Services, Forbes Travel Guide
Jeff Wielgopolan | Senior Vice President of Learning & Development, Forbes Travel Guide

Hospitality Strong: It’s Your Turn to Shine
Free
  • 931
  • 0
Join us for this unique opportunity to hear directly from one of Forbes Travel Guide’s expert inspectors who has visited more than 700 hotels, restaurants and spas around the world. Find out what inspectors look for before they even walk through the door, and how to make them smile without fail. There will be an opportunity for Q&A.

Presented by:
Jeff Wielgopolan | Senior Vice President of Learning & Development, Forbes Travel Guide
Anonymous Inspector | Forbes Travel Guide

Hospitality Strong: Inspector Insights
Free
  • 869
  • 0
What do the world’s best hospitality staff have in common with magicians? The ability to surprise and delight by seeming to read people’s minds. We pull back the curtain on this powerful skill, which we call Plus One Service. Learn to think ahead of the guest and to tap into your intuition to create a personalized experience.

Presented by:
Megan Torrance | Director of Learning & Development (The Americas), Forbes Travel Guide

Hospitality Strong: The Magic of "Plus One Service"
Free
  • 2091
  • 0
We all know that courtesy is essential to an excellent service experience. Yet this fundamental skill is often overlooked and underestimated. Learn more about how to put your best self forward to guests, and the places you might be missing the mark without even realizing it.

Presented by:
Gina Taylor | Vice President of Training Services, Forbes Travel Guide

Hospitality Strong: Going Beyond Please and Thank You
Free
  • 668
  • 0
Amanda Frasier, Executive Vice President, Standards & Ratings and Jeff Wielgopolan, Senior Vice President, Learning & Development will discuss what hotel, restaurant and spa experiences might look like in the wake of COVID-19 – as well as sharing career advice and their most memorable service stories, including a few surprises.

Presented by:
Jeff Wielgopolan | Senior Vice President of Learning & Development, Forbes Travel Guide
Amanda Frasier | Executive Vice President of Standards & Ratings, Forbes Travel Guide

Hospitality Strong: Hospitality Highlights with Amanda Frasier
Free
  • 790
  • 0
Learn about Forbes Travel Guide’s service philosophy – now 62 years strong – and how you can apply it to your career in a rapidly changing hospitality landscape. We will share five guiding principles that you can implement anywhere, anytime to make a great impression.

Presented by:
Jeff Wielgopolan | Senior Vice President of Learning & Development, Forbes Travel Guide

Hospitality Strong: A Timeless Service Philosophy for Uncertain Times
Free
  • 869
  • 0
Join us for a special panel discussion with renowned health and hospitality experts where they will provide their perspectives on how hospitality leaders are managing through the COVID-19 crisis — including a high-level overview of efforts to secure relief for the industry; what’s in store for the future of travel; and how and when the industry can best position itself for recovery. Hosted by Forbes Travel Guide and the U.S. Travel Association.



Moderator: Jeff Arnold | Chairman, Forbes Travel Guide & CEO, Sharecare



Panelists:

Roger Dow | President & CEO, U.S. Travel Association

Dr. Mehmet Oz | Medical Leader, Author, Emmy Award Winner

Filip Boyen | CEO, Forbes Travel Guide

Jerry Inzerillo | Vice Chairman, Forbes Travel Guide

Hospitality Strong: What is Hospitality’s New Normal?
Free
  • 721
  • 0
Join us for this unique opportunity to hear directly from one of Forbes Travel Guide’s expert inspectors who has visited more than 700 hotels, restaurants and spas around the world. Find out what inspectors look for before they even walk through the door, and how to make them smile without fail. There will be an opportunity for Q&A.

Presented by:
Jeff Wielgopolan | Senior Vice President of Learning & Development, Forbes Travel Guide
Anonymous Inspector | Forbes Travel Guide

Forbes Travel Guide - Inspector Insights
Free
  • 619
  • 0
Go behind-the-scenes with top luxury travel advisors for perspective on the current state of travel, what luxury guests are looking for in 2021, and how advisors are addressing guest health safety concerns. This powerhouse panel offers incredible insight into the global travel market as it evolves through the pandemic and into the future.

Recorded on December 17, 2020.

Hosted by Filip Boyen | CEO, Forbes Travel Guide

With Special Guests
Bill Fischer | CEO, Fischer Travel
Stacy Fischer | President, Fischer Travel
Albert Hererra | Senior Vice President, Partnerships, Virtuoso
Victoria Boomgarden | President, Elan Travel

Hospitality Now | What's Next For Global Travel
Free
  • 587
  • 0
Discover how three dynamic hospitality leaders adapted to the challenges of COVID-19 –going beyond “survival mode” to rethink and reinvent the luxury service experience. Join us to hear about the creative modifications they’ve made and how you can apply their ideas to your hotel, restaurant, or spa.

Hosted by Jeff Wielgopolan | Senior Vice President, Learning & Development, Forbes Travel Guide

With Special Guests
Ivaylo Ivanov | Senior Vice President of Hotel Operations, Okada Manila
Daisy Tepper | Spa Director, The Post Oak Hotel, Houston
Nick Rimedio | General Manager, Kimpton La Peer Hotel, Los Angeles

Hospitality Now: Best Practices
Free
  • 709
  • 0

Stronger Together | Europe
Free
  • 624
  • 0

Forbes Training Video
Free
  • 640
  • 0
Discover how three dynamic hospitality leaders adapted to the challenges of COVID-19 –going beyond “survival mode” to rethink and reinvent the luxury service experience. Join us to hear about the creative modifications they’ve made and how you can apply their ideas to your hotel, restaurant, or spa.

Hosted by Jeff Wielgopolan | Senior Vice President, Learning & Development, Forbes Travel Guide

With Special Guests
Ivaylo Ivanov | Senior Vice President of Hotel Operations, Okada Manila
Daisy Tepper | Spa Director, The Post Oak Hotel, Houston
Nick Rimedio | General Manager, Kimpton La Peer Hotel, Los Angeles

Hospitality Now: Best Practices
Free
  • 535
  • 0

Stronger Together | Europe
Free
  • 602
  • 0
Our inaugural webinar of the Stronger Together series.

Hosted by
Filip Boyen | CEO, Forbes Travel Guide
With Special Guests
Sheila Johnson | Founder & CEO, Salamander Hotels & Resorts
Jenny Graham | Chief Marketing Officer, Quintessentially Travel
Philippe Leboeuf | Area Vice-President - General Manager, Mandarin Oriental, Paris

Stronger Together – A Global Perspective
Free
  • 558
  • 0
Hosted by
Jeff Wielgopolan | Senior Vice President, Learning & Development, Forbes Travel Guide
With Special Guests
Daniel H. Scott | Regional Vice President & Managing Director, Rosewood Mayakoba
Yvette Thomas-Henry | Regional Vice President & General Manager, Four Seasons Hotels & Resorts
Andrea Emmerling | General Manager, Belmond Hotel des Cataratas

Stronger Together | Mexico, Caribbean, Bermuda, Central & South America
Free
  • 484
  • 0
Hosted by
Amanda Frasier | Executive Vice President, Standards & Ratings, Forbes Travel Guide
With Special Guests
Macy Lam | Vice President & General Manager, City of Dreams at Melco Resorts & Entertainment
Akiko Takahashi | Executive Vice President, Chief of Staff to Chairman & CEO, Melco Entertainment
Hisaaki Takei | Senior Corporate Executive Officer & Area General Manager, Prince Hotels, Inc.
Antonio Saponara | General Manager, Bulgari Hotel, Beijing

Stronger Together | Asia Pacific
Free
  • 519
  • 0
Hosted by
Filip Boyen | CEO, Forbes Travel Guide
With Special Guests
Simon Casson | President, Hotel Operations, Four Seasons Hotesl and Resorts
Sandeep Walia | Area Vice President, UAE, Marriott International
Bastien Blanc | Managing Director KSA & Bahrain, InterContinental Hotels Group

Stronger Together | Middle East & Africa
Free
  • 587
  • 0
Hosted by
Amanda Frasier | Executive Vice President, Standards & Ratings, Forbes Travel Guide
With Special Guests
Brian Gullbrants | President, Encore Boston Harbor
Manuel Martinez | General Manager, The Mark Hotel
Cornelia Samara | General Manager, Four Seasons Hotel & Private Residences, The Surf Club

Stronger Together | USA East
Free
  • 507
  • 0
Forbes covers the intersection of entrepreneurship, wealth, technology, business and lifestyle with a focus on people and success.

The Power of Modern Apprenticeship | Forbes
Free
  • 548
  • 0
Go behind-the-scenes with top luxury travel advisors for perspective on the current state of travel, what luxury guests are looking for in 2021, and how advisors are addressing guest health safety concerns. This powerhouse panel offers incredible insight into the global travel market as it evolves through the pandemic and into the future.

Recorded on December 17, 2020.

Hosted by Filip Boyen | CEO, Forbes Travel Guide

With Special Guests
Bill Fischer | CEO, Fischer Travel
Stacy Fischer | President, Fischer Travel
Albert Hererra | Senior Vice President, Partnerships, Virtuoso
Victoria Boomgarden | President, Elan Travel

Hospitality Now | What's Next For Global Travel
Free
  • 499
  • 0