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Forbes Travel Guide Management Excellence Level 1

Forbes Travel Guide Chinese Traveller Standards

Members Joined: 56 Members Joined
Total Views: 3713 People Visited
Duration: 03:01 hours

Learn about the Food and Beverage Standards Chinese Guests expect at your establishment. The Chinese Traveller Standards service course explains the basics of Chinese culture, with a special focus on food and beverage services. Learn about Chinese tea culture, the Chinese banquet and how to engage in a respectful and informed manner with your Chinese guests.

Understanding the Chinese Traveler Food and Beverage

It is said that the way to capture the heart of a Chinese traveler is through the stomach. Learning more about our Chinese guests and understanding their ideal dining experience will inform the way we interact, speak to our menu and provide service. 

Understanding the Chinese Traveler Hotel and Spa

Knowing the unique wants and desires of our guests from various global regions enables us to customize experiences, create memories and build loyalty. This session focuses on the distinctiveness of the Chinese traveler, and preferences and expectations for their travel experience.

  • Understanding the Chinese Traveller - Food and Beverage
    • Understanding The Chinese Traveller Food & Beverage
      01:00 hour(s)
    • Quiz 1
      00:30 hour(s)
  • Understanding the Chinese Traveller - Hotel & Spa
    • Understanding The Chinese Traveller - Hotel & Spa
      01:01 hour(s)
    • Quiz 2
      00:30 hour(s)
Angelina Phua
Angelina Phua
Director, Learning & Development, Asia Pacific - Forbes Travel Guide
Angelina Phua has a strong foundation in hotel operations and rich on-property experience across a range of full-service and luxury brands, including Swissôtel, Marriott, Sheraton and St. Regis. Having worked in hotels since the early 2000s, her expertise spans a multitude of departments, including food and beverage, rooms division, conference services and sales, and marketing. Phua earned an MBA in International Hospitality Management at ESSEC Business School in Paris through a partnership with Cornell University, and has studied extensively in the field of hospitality in Switzerland and Singapore. After working at several Starwood and Marriott properties in both Singapore and the United States, Phua joined Hotel IQ in 2011 as a consultant guiding hotel management teams to improve their services and meet brand requirements. This opportunity provided her insight into the brand management of many astute companies such as Swissôtel Hotels and Resorts and Hyatt International. As a consultant for LRA Worldwide, Phua helped hotel brands build strong reputations. She led a variety of client programs including training, staffing, evaluations, assessments and incentive programs. Many times over, Phua was recognized for her accomplishments and outstanding contributions by both the company and clients alike. Later, as operations manager for the Asia Pacific region, Phua developed QA programs for highly esteemed hotel brands, including Starwood, Banyan Tree Hotels and Resorts, Accor Hotels, Preferred Hotel and Resorts, Worldhotels and Wyndham Hotels and Resorts. Now as a member of the Forbes Travel Guide training team, Phua is highly-focused and experienced in the gaming and integrated resort industry in Macau and Manila. She has designed numerous training programs, uniquely customized to the needs of each individual property -- from pre-opening to mature teams that have a vast difference in property size and staff strength. Phua is greatly recognized in the industry for her contribution in assisting teams to learn and rediscover their roles in the hospitality industry. She is fluent in Mandarin and English.